Your organisation receives an email in Welsh using a dedicated Cian address or your own organisation email address.
Deliver timely Welsh replies. Effortlessly compliant.
Cian is a review-first email service for organisations in Wales. It drafts Welsh replies using your organisation's own knowledge, shows staff an English translation for review, and keeps accountability with the organisation before anything is sent.
Cian helps public bodies in Wales meet their duties under the Welsh Language (Wales) Measure 2011 and the Welsh Language Standards by making Welsh-language email easier to handle well, quickly, and consistently.
Cysylltwch a ni yn y Gymraeg: bwrddcyllid@cian.cymru
Legal context Welsh Language Measure 2011 and Standards
Review flow Welsh draft plus English translation
Control Human reviewed before send
How it works
Three steps.
Cian drafts a natural, professional reply in Welsh using your organisation's own policies, services, and approved language.
Your team reviews the English translation, modifies if needed, and approves before the Welsh response is sent.
Access
Create a live test email route in minutes.
Setting up a test address is self-serve, so teams can start exploring the workflow before deciding whether to move into a pilot.
Control
Keep human accountability in place.
Staff review the Welsh draft alongside an English translation, so the organisation remains responsible for the final response.
Grounding
Draft from your organisation's own knowledge.
Welsh drafts are grounded in the information your organisation provides, helping the review process move faster and with more confidence.
Why it matters
Cian makes Welsh-language correspondence simpler and more consistent in practice.
Whether you're a council, NHS body, government department, or another public service provider, Cian helps reduce response delays and translation bottlenecks while supporting a better Welsh-language service.
Live test
Create a live test email account yourself.
Set up a live test address and begin exploring the workflow inside your own organisation.
Pilot
Then move into a pilot when your organisation is ready.
When the workflow proves useful, your organisation can decide whether to move into a more formal pilot.